Fitbit Alta is a popular activity tracker that helps users monitor their daily physical activity, sleep patterns, and other health-related metrics. However, some users have reported issues with the device’s tapping feature not working properly. This can be frustrating for users who rely on the device to track their progress and achieve their fitness goals.
According to Fitbit Community forums, some users have experienced problems with their Alta not responding to taps on the screen. This issue can occur even when the device is fully charged and properly synced with the user’s smartphone. While there is no one-size-fits-all solution to this problem, there are several troubleshooting steps that users can take to try and resolve the issue.
Troubleshooting Fitbit Alta Tapping Issues
If you are having trouble with your Fitbit Alta display not responding to taps, there are a few troubleshooting steps you can take to try and resolve the issue. Here are some things to try:
Ensure Proper Fit
Make sure that your Fitbit Alta is properly fitted to your wrist. If the tracker is too loose, it may not register your taps. If it is too tight, it may not be able to detect your movements. Adjust the band to ensure a snug fit.
Clean the Tracker
Dirt, sweat, and other debris can accumulate on the tracker’s sensors and interfere with its ability to detect taps. Clean the tracker regularly with a soft, dry cloth to remove any build-up.
Restart the Tracker
Restarting your Fitbit Alta can often fix issues with the display not responding to taps. To do this, plug the tracker into its charging cable and hold down the button for 10-15 seconds until the Fitbit logo appears on the screen.
Update the Fitbit App
Make sure that you have the latest version of the Fitbit app installed on your phone. Updates can often fix bugs and improve performance.
Reset the Tracker
If none of the above steps work, try resetting your Fitbit Alta. This will erase all data from the tracker, so be sure to sync it with your account before resetting. To reset the tracker, go to Settings > About > Clear User Data on the tracker screen.
By following these troubleshooting steps, you may be able to resolve issues with your Fitbit Alta display not responding to taps. If the problem persists, contact Fitbit customer support for further assistance.
Contacting Fitbit Support
If you’re experiencing issues with your Fitbit Alta’s tapping feature, you may need to contact Fitbit Support for assistance. Here are some steps you can take to get in touch with them:
Troubleshooting with Fitbit Support
Before contacting customer support, try troubleshooting the issue on your own. You may be able to fix the problem without needing to speak with a representative. Here are some steps you can take:
- Restart your device: Turn off your device and turn it back on again.
- Check for updates: Make sure your device and the Fitbit app are up to date.
- Clean your device: Use a soft, damp cloth to clean your device’s screen.
- Check your tap settings: Make sure the tap feature is enabled in the settings menu.
- Try a factory reset: This will erase all data from your device, so make sure you have a backup first.
If these steps don’t resolve the issue, you can contact Fitbit Support for further assistance.
Requesting a Replacement
If your Fitbit Alta’s tapping feature still isn’t working after troubleshooting, you may need to request a replacement device. Here’s how:
- Contact Fitbit Support: You can reach out to Fitbit Support via phone, email, or live chat. Make sure to have your device’s serial number and purchase date on hand.
- Explain the issue: Let the representative know that your device’s tapping feature isn’t working despite troubleshooting attempts.
- Request a replacement: If the representative determines that your device is eligible for a replacement, they will guide you through the process.
Keep in mind that if your device is out of warranty, you may need to pay for a replacement. Fitbit’s warranty typically covers defects in materials and workmanship for one year from the date of purchase.
Conclusion
In conclusion, if you are experiencing issues with your Fitbit Alta’s screen not responding to taps, there are a few steps you can take to troubleshoot the problem.
Overall, while the Fitbit Alta was a popular device in its time, it is important to keep in mind that it is no longer a current model and may not be the best choice for those looking for a new fitness tracker.