Fitbit Charge 2 is a popular fitness tracker that comes with a range of features such as heart rate monitoring, activity tracking, and call and text notifications. However, some users have reported issues with call notification not working on their Android devices. This can be frustrating, especially if you rely on your Fitbit to keep track of incoming calls and messages.
If you’re experiencing this issue, you’re not alone. Many users have reported similar problems, and there are several potential solutions that you can try. In this article, we’ll explore some of the common causes of Fitbit Charge 2 call notification not working on Android and provide step-by-step instructions to help you troubleshoot the issue. Whether you’re a seasoned Fitbit user or just getting started, this guide will help you get your call notifications back up and running.
Basic Troubleshooting
If you are experiencing issues with call notifications not working on your Fitbit Charge 2 device, there are a few basic troubleshooting steps that you can take to resolve the issue. Here are some common solutions to try:
Ensure Bluetooth is enabled
First, ensure that Bluetooth is enabled on your Android device. This is necessary for your Fitbit device to receive notifications from your phone. To check if Bluetooth is enabled on your Android device, follow these steps:
- Open the Settings app on your Android device.
- Tap on “Connections” or “Bluetooth & device connection.”
- Check that Bluetooth is turned on. If it is not, toggle the switch to turn it on.
Check Fitbit App Permissions
Next, check that your Fitbit app has the necessary permissions to receive notifications from your Android device. To check app permissions, follow these steps:
- Open the Settings app on your Android device.
- Tap on “Apps” or “Application Manager.”
- Find the Fitbit app and tap on it.
- Tap on “Permissions.”
- Ensure that the “Notifications” permission is turned on.
Restart Fitbit and Phone
If the above steps do not resolve the issue, try restarting both your Fitbit device and your Android phone. To restart your Fitbit device, follow these steps:
- Plug your Fitbit device into the charging cable.
- Press and hold the button on your Fitbit device for 15 seconds.
- Release the button.
To restart your Android phone, follow these steps:
- Press and hold the power button on your Android phone.
- Tap on “Restart” or “Reboot.”
After restarting both devices, try sending a test call notification to your Fitbit device to see if the issue has been resolved. If the issue persists, you can try more advanced troubleshooting steps or contact Fitbit support for further assistance.
Check Call Notification Settings
If you are experiencing issues with call notifications on your Fitbit Charge 2, it is important to check your notification settings. There are two areas you should check: the Fitbit app notification settings and your phone notification settings.
Check Fitbit App Notification Settings
First, open the Fitbit app on your phone and navigate to the notification settings. Ensure that call notifications are turned on for your Charge 2. Here are the steps to follow:
- Open the Fitbit app on your phone.
- Tap on your profile picture in the top left corner.
- Scroll down and tap on “Notifications.”
- Tap on “App Notifications.”
- Find your phone in the list of connected devices and ensure that “Call Notifications” is toggled on.
If call notifications are already turned on, try toggling them off and then back on again to refresh the connection between your phone and your Charge 2.
Check Phone Notification Settings
Next, check your phone’s notification settings to ensure that call notifications are allowed for the Fitbit app. Here are the steps to follow for Android phones:
- Open your phone’s settings.
- Tap on “Apps & notifications.”
- Find the Fitbit app and tap on it.
- Tap on “App notifications.”
- Ensure that “Call notifications” is toggled on.
For iPhone users, follow these steps:
- Open your phone’s settings.
- Scroll down and tap on “Notifications.”
- Find the Fitbit app and tap on it.
- Ensure that “Allow Notifications” is toggled on.
- Ensure that “Sounds” and “Show in History” are also toggled on.
If call notifications are still not working after checking both your Fitbit app and phone settings, try restarting both your phone and your Charge 2. If the issue persists, contact Fitbit customer support for further assistance.
Clear Fitbit App Data and Cache
If you are experiencing issues with call notifications on your Fitbit Charge 2, clearing the Fitbit app data and cache may help resolve the problem. This process will remove any stored data and settings from the app, so it will be as if you are using it for the first time.
To clear the data and cache on your Android device:
- Go to your device’s Settings menu.
- Select “Apps & notifications.”
- Find and select the Fitbit app.
- Select “Storage & cache.”
- Select “Clear storage” and then “Clear cache.”
Once you have cleared the data and cache, you will need to log back into the Fitbit app and set up your device again. This process may take a few minutes, but it can help resolve issues with call notifications.
It is important to note that clearing the data and cache may also remove any saved data or settings for other devices or features within the Fitbit app. If you are unsure about clearing the data and cache, you may want to try other troubleshooting steps first or contact Fitbit support for assistance.
Reset Fitbit Charge 2
If you’re experiencing issues with call notifications not working on your Fitbit Charge 2, resetting your device may help resolve the problem. Here’s how to reset your Fitbit Charge 2:
- Plug your device into the charger.
- Press and hold the button on your device for 4 seconds.
- Release the button.
- Unplug your device from the charger.
After resetting your device, you may need to reconnect it to your phone and set up your notifications again. Here’s how to do it:
- Open the Fitbit app on your phone.
- Tap on your profile picture in the top left corner.
- Tap on your device.
- Tap on Notifications.
- Turn on the notifications you want to receive.
If you’re still experiencing issues with call notifications not working, try the following troubleshooting steps:
- Make sure your phone’s Bluetooth is turned on and your phone is within range of your device.
- Make sure your device is up to date with the latest firmware.
- Make sure the Fitbit app is up to date.
- Try restarting your phone and your device.
- Try resetting your device again.
If none of these steps resolve the issue, you may need to contact Fitbit support for further assistance.
Contact Fitbit Support
If you’re having trouble with the call notification feature on your Fitbit Charge 2, the first step is to contact Fitbit support. Fortunately, Fitbit offers several options for getting in touch with their support team.
One option is to use the live chat feature on the Fitbit Help website. This feature is available 24 hours a day, so you can get help whenever you need it. Another option is to call the Fitbit support team directly at (877) 623-4997. This number is also available 24 hours a day.
If you prefer to get help from the Fitbit community, you can visit the Fitbit Community website. Here, you can find answers to common questions and get help from other Fitbit users. You can also send a direct message to the @FitbitSupport Twitter account for assistance.
Before contacting Fitbit support, make sure that your Fitbit Charge 2 is up to date with the latest firmware. You can check for updates by opening the Fitbit app on your phone and going to the Account tab. From there, select your device and check for updates.
When contacting Fitbit support, be sure to have your device and phone handy. The support team may ask you for information about your device and the issue you’re experiencing. They may also ask you to perform some troubleshooting steps, such as restarting your device or resetting it to its factory settings.
Overall, Fitbit support is available and ready to help you with any issues you may be experiencing with your Fitbit Charge 2. Whether you prefer to chat online, call on the phone, or get help from the community, there are several options available to you.