The Fitbit Charge 5 is a popular fitness tracker that has been well-received by users. However, some users have reported issues with the screen not working properly. This can be frustrating for those who rely on the device to track their daily activity and workouts.
The screen not working on the Fitbit Charge 5 can manifest in different ways. Some users have reported that the screen is completely unresponsive, while others have noticed that certain parts of the screen are not working. This can make it difficult to navigate the device and access important information, such as heart rate and step count.
Troubleshooting the Fitbit Charge 5 Screen
If you’re having trouble with your Fitbit Charge 5 screen, there are a few things you can try to get it working again. Here are some troubleshooting steps to follow:
Restart the Device
The first thing to try is restarting the device. To do this, press and hold the button on the side of the device until the Fitbit logo appears on the screen. Once the device has restarted, check to see if the screen is working properly.
Check the Battery Level
If the device is low on battery, the screen may not work properly. Check the battery level by swiping down from the top of the screen to access the quick settings menu. If the battery level is low, charge the device and check again once it’s fully charged.
Check the Charging Cable and Adapter
If the device is properly charged but the screen still isn’t working, check the charging cable and adapter. Make sure the cable is securely plugged into both the device and the adapter, and that the adapter is plugged into a working power source.
Clean the Screen and Sensors
Dirt and debris on the screen or sensors can interfere with the device’s ability to function properly. Use a soft, dry cloth to clean the screen and sensors, being careful not to scratch the surface.
Update the Firmware
If none of the above steps work, try updating the firmware on the device. To do this, open the Fitbit app on your phone and go to the device settings. Check for any available updates and follow the on-screen instructions to install them.
By following these troubleshooting steps, you should be able to get your Fitbit Charge 5 screen working properly again.
Contacting Fitbit Support
If you are experiencing issues with your Fitbit Charge 5 screen not working, contacting Fitbit support is the best way to get the issue resolved. There are two main options for contacting Fitbit support: warranty and repair options, and contacting Fitbit customer support.
Warranty and Repair Options
If your Fitbit Charge 5 is still under warranty, you may be able to have it repaired or replaced for free. The warranty period for the Charge 5 is typically one year from the date of purchase. If your device is still under warranty, you can contact Fitbit support to initiate a warranty claim.
If your device is no longer under warranty, you may still be able to have it repaired by Fitbit. Fitbit offers out-of-warranty repair services for a fee. You can contact Fitbit support to get a quote for repair services.
Contacting Fitbit Customer Support
If you are experiencing issues with your Fitbit Charge 5 screen not working, you can contact Fitbit customer support for assistance. Fitbit offers several options for contacting customer support, including phone, email, and live chat.
To contact Fitbit customer support, visit the Fitbit support website and select “Contact Support.” From there, you can choose the option that works best for you. If you choose to call Fitbit support, be sure to have your device serial number and purchase date ready.
In conclusion, if you are experiencing issues with your Fitbit Charge 5 screen not working, contacting Fitbit support is the best way to get the issue resolved. Whether you are still under warranty or not, Fitbit offers options for repair or replacement, as well as customer support to assist you with any issues you may be experiencing.
Frequently Asked Questions
How to hard reset Fitbit Charge 5?
To hard reset your Fitbit Charge 5, press and hold the button on the left side of the device for 15 seconds. Release the button after 15 seconds and wait for the device to restart. This should resolve any issues you are experiencing with your device.
Why won’t my Fitbit Charge 5 charge?
If your Fitbit Charge 5 is not charging, make sure that the charging cable is properly connected to the device. You can also try cleaning the charging pins on both the device and the cable. If these steps do not work, try using a different charging cable or power source.
How to fix a black screen on Fitbit Charge 5?
If your Fitbit Charge 5 has a black screen, try restarting the device. If this does not work, try charging the device for at least 30 minutes. If the device still does not turn on, contact Fitbit customer support for further assistance.
What to do if Fitbit Charge 5 screen is not waking up?
If your Fitbit Charge 5 screen is not waking up, try restarting the device by pressing and holding the button on the left side for 15 seconds. If this does not work, try charging the device for at least 30 minutes. If the device still does not turn on, contact Fitbit customer support for further assistance.
How to troubleshoot Fitbit Charge 5 screen with dots?
If your Fitbit Charge 5 screen has dots on it, try restarting the device. If this does not work, try charging the device for at least 30 minutes. If the dots persist, contact Fitbit customer support for further assistance.
Why is my Fitbit Charge 5 screen not functioning properly?
If your Fitbit Charge 5 screen is not functioning properly, try restarting the device. If this does not work, try charging the device for at least 30 minutes. If the issue persists, contact Fitbit customer support for further assistance.